Tech note FS1442
Description
Apache timeouts before the reports are returned to the client.
Answer
This may happen if you are analyzing a lot of data and FlashStats takes longer than the web server allows.
Apache has a timeout parameter which currently kills FlashStats after the specified time if FlashStats has not completed. The default was 1200 seconds (20 minutes) in the older versions of Apache, but in the more recent versions the default has been lowered to 300 seconds (5 minutes).
You can adjust this parameter in the httpd.conf file in your /apache/etc/ directory.
If you want to increase the timeout to 20 minutes the parameter would look like:
Timeout 1200
If FlashStats is taking longer than 20 minutes to complete, you can set this value higher. We are currently working to bypass the timeout restrictions in various webservers for a future release of FlashStats.
For information about increasing the timeout value for Macintosh web servers, please see Tech Note FS1405.
